MSOs grapple with where and how much to invest in compliance & risk management. As MSOs become regional and national players, investment is unavoidable. Key emerging areas of focus are:

• Coding & clinical documentation continues to receive a lot of attention.
• Cyber represents potential existential risk. From ransom to remediation to class action suits, cyber-attacks present a scary range of costs and administrative burdens that can often well-exceed reasonable insurance policy limits. Proactive investment in advanced penetration testing is becoming more prevalent.
• Timely and appropriate processing of credit balances has been an area of mixed performance across the MSO market. As platforms scale and the aggregate credit balances outstanding accumulate, the topic is start log to gain some level of attention in the spotlight