The 45.8% decline in telehealth visit volumes from a peak in Q2 2020 to Q4 2022 reflects how the expanded availability of virtual care options has not shifted widespread consumer preference. Tapering demand suggests that continued telehealth use is concentrated to niche, discrete applications and consumer segments.

While total Medicare enrollment is projected to grow 21.7% by 2033, MA is expected to account for 61.6% of enrollment. Switching from Traditional Medicare to MA is increasing over time, with the highest increase observed in 2021. In 2021, the switching rate from Traditional Medicare to MA (7.8% percent) was 6.5X higher than the switching rate from MA to Traditional Medicare (1.2%).

Americans are increasingly discontented with the healthcare system. For the first time in 20 years, most Americans (52%) believe the overall healthcare system is substandard, and fewer Americans each year are rating the quality of their own care experiences as high.